At GANOHERB, we have a 100% Customer Happiness Guarantee.
This means that we will do what it takes to ensure you are completely satisfied with your purchase.
If you are unsatisfied with your purchase in any way, we will happily assist in providing a resolution or refund up to 30 days from the date of purchase. Any suspicious fraudulent activity is disqualified from any return or refund. If you are unsatisfied, or if you have unaddressed concerns about your order, please reach out to us directly at firstname.lastname@example.org. Please provide your name, order number and specific reason for your request. A member of our customer experience team will reach out to you once we receive your request. Please note that we require proof of purchase if we cannot verify your order.
Refunds can be granted for sealed, unopened products returned to us within 30 days of purchase date. Shipping charges are non-refundable. Return shipping is the responsibility of the customer, please contact us for a return address.
Refunds are issued directly back to the credit card or payment method used to make the purchase. Refunds should be reflected in your account within 3-5 business days from the date you receive a refund notification. If after 5 business days you still do not see the refund in your account, please contact your bank or credit card company to make sure there are no pending refunds. You can always reach back out to our customer experience team and we will be happy to confirm the refund has been processed.
Orders placed on ganoherb.com are immediately processed and packed in order to ship orders as fast as possible. Because of this, we are unable to change or cancel orders after they have been placed.
Since our products are supplements, we do not restock or resell any returned product, and cannot accept exchanges.
Purchases made on other websites and through retailers (not ganoherb.com directly) are subject to the refund and return policy of that specific company where the purchase was made. Please reach out to the company where you have purchased from to rectify any issues with your order.
Questions? We are here to help! Reach out at email@example.com.
This Refunds and Replacements policy is subject to change without notice. Ganoherb reserves the right to determine the outcome to each individual request.